Consulting and support for leading hotel and restaurant technologies
Shiji Professional Services delivers support for property solutions, property management and consulting services for the leading PMS and POS systems on the market.
Shiji has decades of experience around the world and brings its extensive industry insights to every project.
With skilled and responsive local teams covering the Americas and China, Shiji provides localized support with global resources.
Every client has a dedicated single account manager for all systems, keeping information clear and easy to understand.
Shiji Professional Services stands out from the competition. Shiji offers clients customized outside-the-box solutions, dedicated PMS and POS teams, and over 40 experienced US-based experts, as well as local teams to support each region. Shiji's consulting team assists chains of all sizes with upgrades, new installations, training, backup solutions, and interfaces. All projects are guided by a dedicated project management team to ensure clients' projects are delivered within a quick turnaround time.
Shiji Implementation Services always includes a Hospitality Project Management team with a dedicated project manager ready to help with interface installations, and on-property and remote training. The team offers new installation services, including training, cutover and ‘go-live’ support, ‘peer’ functionality review, settings optimization, and interface installations (ADS, GDS, and OWS/OEDS).
Every project has a dedicated project management team offering assistance with new property openings, brand changes or conversions, vendor coordination, including with third parties, and project documentation.
When it comes to PMS, ORS, or POS services, Shiji offers 24/7/365 remote Opera/micros support, including interface and external connection support, such as OXI, defined SLA’s, escalation to Oracle and follow-up as needed, and a secure connection with Bomgar.
Shiji Professional Services provides fast, affordable support solutions without compromising the service quality and consistency that clients demand. If your hotel is open; Shiji support is open, standing by, ready to assist 24 hours a day, every day. Want to spend more time interacting with guests and less time worrying about technology?
Need support? Send us a message at support@shijigroup.com.
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