About Us
Building the future of hospitality technology,together
Our deep industry expertise and cutting-edge technology empowers the world’s most demanding hotels to elevate the guest experience.
How we started, over 25 years ago
Shiji was founded in 1998 with a simple mission: to take the stress out of running a hotel by offering technological solutions that blend seamlessly into daily operations. Over the years, we’ve grown into a global company with a wide range of products that work together to streamline everything from property management to point-of-sale systems.
We understand that hospitality is a unique industry—one of the few where business never sleeps. Hotels are open day and night, catering to guests 24/7, and that means their technology needs to be just as reliable. But it’s not just about the technology; it’s about the service behind it. Our round-the-clock support is a cornerstone of what we do, ensuring that no matter the hour, hoteliers can rely on Shiji to keep everything running smoothly. This commitment to constant availability is key to our success and, more importantly, to the success of our clients.
While our roots are in China, Shiji has become a trusted partner for hotels worldwide, helping them deliver an exceptional guest experience. The Shiji ecosystem includes everything from property management systems and point-of-sale solutions to distribution platforms, guest engagement tools, and more. All our products are connected in one cohesive platform, making it easier for hotels to manage their operations in a unified and efficient way. At Shiji, we’re committed to providing the support and tools hoteliers need to focus on what they do best—creating memorable experiences for their guests.
Our mission at Shiji is deeply personal—we’re here to support the people who make hospitality happen. We understand the challenges hoteliers face every day, and our goal is to be more than just a technology provider; we aim to be a true partner. By delivering solutions that are as dependable as they are innovative, we’re helping our customers focus on what they do best: creating unforgettable experiences for their guests.
Kevin King,
CEO Shiji International, COO Shiji Group
Trusted by the world’s top hotel groups
Privacy and security
At Shiji, we prioritize data privacy and security by ensuring each customer’s information is stored in dedicated privacy vaults, providing strict control and protection. Data is housed in local data centers based on your location and preference, guaranteeing that sensitive information is kept within the region and adheres to local regulations. Our platform also enables hotels to manage guest data in full compliance with global privacy standards, giving guests control over their information.
Shiji at a glance
A worldwide, cross-industry technology service platform for hotel, retail, F&B, and entertainments companies.
90,000+
hotels using Shiji technology
200,000+
F&B customers
5,000+
employees
20+
years of experience
38
offices worldwide
75
countries supported
800+
global support agents
$400 million+
yearly revenue
Over 80
employee nationalities
Our mission
Reimagining hospitality with cutting-edge technology that empowers hotels to deliver an exceptional guest experience from day to night.
01
Service above all
We put our customers first, ensuring our products serve their needs, not the other way around.
01
Continuous innovation
We believe in an ongoing journey of improvement, never settling for the status quo.
01
Deep expertise
We leverage our decades of experience to create innovative solutions that keep our customers ahead of the curve.
01
Guest focus
Our integrated ecosystem of solutions makes hoteliers’ lives easier, allowing them to spend less time on rote tasks and more time on their guests.
01
Enduring commitment
We build lasting relationships with our customers regardless of size, providing the support and tools hotels need to grow and scale.