The backbone of your hospitality business
Modern, secure and scalable, Daylight PMS will help you transform the way you operate your hotel group.
Innovative features that streamline operations
Know your guests
Single Guest Profiles provides a unified, comprehensive view of each guest’s preferences, history, and interactions across all properties.
Holistic profiles
Daylight PMS aggregates data from reservations, interactions, preferences, stay history, special requests, loyalty status, and feedback into one comprehensive guest profile. Customize and segment profiles for targeted marketing, loyalty programs, and personalized service enhancements, ensuring a unique experience for every guest.
No more duplicates
Powerful algorithms work continuously to identify and merge duplicate or similar guest profiles. By leveraging advanced data matching techniques, Daylight PMS ensures accuracy and consistency by merging profiles automatically without manual intervention.
Anticipate guest needs
Gain deep insights into guest preferences. Anticipate needs and tailor custom services to enhance guest satisfaction and loyalty. Make better decisions by tracking key performance indicators, monitoring feedback, and analyzing trends.
Truly universal search
Enable your staff to find the information they’re looking for across multiple systems, locations, and data sources.
Search anything
Search by partial name, phone, reservation, loyalty status, and special requests, ensuring personalized service. All information shared by a guest is searchable.
Search across properties
Know instantly if a guest has stayed at another property in your group. Enhance guest interactions and improve service delivery by quickly searching your entire group’s database.
Speed up check-in
Design a check-in process that fits your brand and speeds up arrivals. Select the steps and guest touchpoints that matter most to your hotel, balancing personalization with efficiency.
Access info on the go
Search and manage guest profiles from any location with an internet connection. Whether at the front desk, in the lobby, or off-site, staff have the flexibility to access and update guest information.
Declutter your PMS
Avoid the pitfalls of duplicate profiles common in legacy PMS. Universal search enables staff to quickly find existing guest profiles, preventing the creation of unnecessary duplicates.
A multi-property solution at heart
Daylight PMS brings all your properties together with a unified solution to streamline operations, boost efficiency, and deliver consistent guest experiences regardless of location.
Scale your group easily
Expanding fast? Daylight PMS grows with you. Its flexible configuration, customization, scalable infrastructure and modular architecture allow the seamless integration of new locations into your portfolio.
Optimize operations
Ensure services such as booking, billing, and housekeeping work independently yet are in sync across all locations. Real-time updates make sure if a guest checks out, availability is instantly adjusted chain-wide.
Deploy updates instantly
Deploy updates such as rate changes or policy updates at a global, regional, or property-specific level. Tax rules or regulatory changes are instantly updated to ensure compliance.
Consistency and quality
Standardized workflows, global policy enforcement, quality control, regulatory compliance, and even training and certifications, all managed centrally, regardless of property location or size.
Designed for enhanced security, privacy and data protection
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Advanced compliance
Daylight PMS offers robust security with 24/7 Security Team monitoring, ISO27001 certification, and CSL compliance. Advanced encryption secures data at rest and in transit while continuous monitoring detects threats promptly, ensuring data protection, confidentiality, and integrity.
Secure repositories for guest data
Guest privacy vaults serve as secure repositories for storing personally identifiable guest data. Designed to provide an extra layer of protection, these vaults ensure that guest data is kept confidential in accordance with the strictest privacy standards, such as GDPR.
A robust security framework
Security features include single sign-on (SSO), global user management, and advanced token management. The Shiji team conducts regular testing and assessments to identify vulnerabilities and continuously improve security measures, ensuring the protection of sensitive data.
Analytics: All the info you need, none you don’t
Dozens of role-specific dashboards for group management, end-of-day, housekeeping, guest satisfaction, sales, and more reduce the need for paper reports.
Performance insights across all properties
Access consolidated performance data, financial metrics, occupancy rates, and revenue figures across all properties within your group. Compare RevPAR, ADR, occupancy rates, and guest satisfaction scores to identify trends, benchmark performance, and implement improvement strategies. Create clusters for chain-level reporting and monitor each property’s performance to allocate resources effectively.
Simplified end-of-day dashboards
Daylight PMS’s intuitive end-of-day navigation dashboard guides users through essential steps effortlessly. Staff are walked through crucial tasks such as reservations, financial reconciliation, audit trails, room status updates, shift handover, and cashiering balance and close, ensuring a seamless and efficient end-of-day process.
Fully customizable
Create custom dashboards around events, profile management, housekeeping efficiency, guest loyalty, and more - the possibilities are truly endless. Tailor your dashboard to get a full picture of your hotel’s operations and performance, ensuring you have the insights to optimize and excel.
Built on the most advanced hotel cloud platform
An intuitive, clean interface
Enable a productive, efficient workforce with Daylight PMS’s simplified navigation, personalized dashboards, and streamlined workflows.
Context-specific design
Displaying relevant KPIs, metrics, and data in an easy-to-understand format, context-specific dashboards empower staff to make informed decisions quickly and effectively.
All the info you need, none that you don’t
Avoid sifting through irrelevant information with immediate access to key information, allowing for quick identification of trends and patterns. Proactive monitoring enables staff to make decisions and take action swiftly.
Rapid onboarding
Daylight’s intuitive design allows new employees to get up to speed fast. Self-service features and interactive training resources empower staff to explore the system, access help resources, and quickly become confident in their roles.
Easily manage rates, inventory, attributes and revenue
Centralized control over your entire portfolio enables you to optimize performance and revenue.
Dynamic rate management
Offer flexible rate plans, including Best Available Rates, packages, discounts, and promotions to attract new guests. Optimize pricing strategies and maximize RevPAR across properties with automated rate rules.
Inventory control and allocation
Monitor room availability from a centralized dashboard that allocates inventory based on demand forecasts and booking patterns. Overbooking protection, room blocking, and real-time inventory updates prevent revenue loss.
Attribute management and upselling
Define and customize room attributes, amenities, and special services to differentiate room types. Recommend upgrades, add-ons, and personalized offerings based on guest preferences and booking history.
Revenue optimization tools
Utilize demand forecasting, pricing analytics, and revenue reporting to make informed decisions and maximize revenue potential. Daylight PMS integrates with revenue management systems and distribution channels to streamline rate updates.
Integrate with Astral Payments
Industry-leading global support, delivered locally
Your guests receive exceptional service. Shouldn’t you? Our dedicated team provides world-class support around the clock.
Connect with us your way
Reach out via phone, email, or our site—whichever suits you best. Shiji offers 24/7 support from centers in 38 countries, providing assistance in multiple languages. Our dedicated team is always ready to meet your needs anytime, anywhere.
With you every step of the way
From implementation to launch to day-to-day management, our team is there to help you succeed. We support your transition with self-installation guides for hotels with IT teams and on-site implementation for larger projects, ensuring a smooth and successful experience for everyone.
Instant support, zero downtime
Talk to a live support agent in seconds. No downtime during software upgrades. Focus on providing outstanding service for your guests while we handle the rest.
The PMS was built from the ground up, on a whole new platform designed for hotel technology. When we started we quickly realized, there was no system designed top down for the industry. All other solutions existed on top of legacy logic. Daylight PMS works for the most complex hotel, which makes it easier for everyone.
Anthony Hunt
Vice President Strategy/Product - Shiji
Stay in control
Advanced automations, simplified accounts receivable, centralized operations, and real-time updates let you manage a complex organization with ease.
Effortless cashiering
Experience smooth, error-free cashiering with integrated payment processing and real-time reporting. Benefit from swift, automated end-of-day processes that ensure accurate reconciliation.
Simplified setup and maintenance
Manage settings for room types, rates, inventory, guest preferences, and workflows effortlessly. Intuitive dashboards, make system configuration easy and customizable to your needs.
Real-time analytics
Use real-time data to respond rapidly to changing conditions. Integrate with external BI tools for advanced analytics, interactive visualizations, in-depth analysis, trend forecasting, and identifying opportunities for improvement.
Accounts receivable, simplified
Automate invoicing and billing for guest stays, services, and amenities to maintain accurate financial records. Monitor guest credit history, payment preferences, and outstanding balances with ease.
Get the full picture
Integrate with your POS, revenue management, CRM, and more, ensuring seamless data flow across departments. Eliminate silos and manual data entry errors and gain a holistic view of your entire operational system.
Manage meetings and events with ease
Manage and deliver exceptional event experiences, maximize revenue opportunities, and strengthen customer relationships in the competitive meetings and events market.
Real-time Availability Tracking
Monitor the availability of event spaces, rooms, and resources. Empower your staff to efficiently schedule and allocate based on guest needs, ensuring optimal use of all spaces and resources.
Pricing optimization
Implement dynamic pricing strategies for events in order to maximize revenue potential while remaining competitive in the market. Set competitive rates based on demand, seasonality, and other factors to drive profitability.
Robust communication and reporting
Facilitate smooth collaboration between event planners, hotel staff, and vendors, ensuring effective coordination and timely execution of event details. Easily track performance, attendee feedback, and revenue, optimizing future strategies for business growth.
Take control of housekeeping
Assign tasks, track progress, and ensure rooms are always ready to welcome your guests.
Room status and task management
Reduce guest waiting times by enabling staff to update the status of rooms in real-time, indicating whether a room is clean, dirty, or under maintenance. Housekeeping managers can assign tasks to staff members, set priorities, and track cleaning progress.
Maintenance management
Trigger real-time maintenance requests via a mobile platform built into the PMS, giving housekeeping staff the ability to update statuses and ensure all rooms are well-maintained.
Front desk integration
Seamless integration with the front desk module enables efficient communication between housekeeping and front desk staff. Front desk personnel can view room status updates in real-time, allowing for improved coordination between departments.
An API-first approach
Built to work with almost any software, Daylight’s open APIs allow for infinite customization. Even Shiji’s own development team relies on them to build and enhance Daylight PMS itself.
Over 1,200 documented APIs
Prioritizing APIs as the foundation, Daylight PMS is scalable and adaptable to evolving technological trends.. The developer-friendly environment encourages innovation, allowing you to build custom workflows and automate processes.
Integrate with your current system
Easily connect your existing systems—reputation management, spa operations, payment solutions, distribution channels, and more. Leverage preferred technologies while benefiting from the platform’s scalability, interoperability, and innovation.
Design your own UI
Design a tailored user interface that aligns with your brand and specific needs. Enjoy the freedom to create intuitive and personalized UIs that cater to your unique business needs and guest preferences.
Advanced dashboards and analytics
Track KPIs, conduct in-depth analyses, and make informed decisions with customizable dashboards and interactive data visualization tools.
Real-time data visualization
View occupancy rates, revenue, guest satisfaction scores, ADR, RevPAR, and operational alerts in real-time. Stay informed and proactive, making timely decisions on room allocations, pricing, and staffing. Identify revenue opportunities, track performance against targets, optimize rates, and address issues promptly to enhance operational efficiency.
Customizable reporting
Tailor analytics to align with your hotel’s unique goals. Generate detailed reports on key operations, including occupancy rates, revenue performance, and guest satisfaction. This flexibility empowers your team to uncover deeper insights and make data-driven decisions that enhance strategic planning and overall performance.
Benchmarking and efficiency
Conduct comprehensive performance comparisons across your properties order to optimize resources and drive sustainable growth.
Resource utilization and productivity
Monitor average check-in and check-out times, room turnover rates, maintenance response times, energy consumption rates, and more to identify opportunities for improvement and allocate resources effectively.
Performance benchmarking
Compare performance, pricing strategies, and guest preferences across your portfolio to identify strengths, address gaps, and drive performance.
Guest profiles 2.0
Turn transactional interactions into relational experiences with Daylight PMS’s advanced, secure guest profiles, providing deeper connections and personalized service for each guest.
Guest survey integration
Daylight PMS seamlessly integrates survey responses into guest profiles, giving your staff a comprehensive view of guest preferences and feedback. Front desk staff can thank repeat guests for their praise and address recurring concerns proactively. Create unforgettable experiences with personalized interactions and proactive service improvements.
Personalized service
Tailor offerings based on past interactions to reward loyalty and anticipate guest needs. Identify VIPs at check-in, eliminating the need to ask, “Have you stayed with us before?” Build stronger, more personalized relationships with your most important guests.
Designed for strict data privacy
Daylight PMS stores all identifiable data in a dedicated guest privacy vault, adhering to ISO27001, GDPR, and CSL standards. Continuous monitoring detects and prevents security threats, while advanced security protocols and encryption techniques ensure sensitive guest information is securely stored and transmitted, providing peace of mind for both you and your guests
Switching PMS isn’t easy. We’re here to help.
From onboarding to customized implementation plans to data migration to training to post-install support, Shiji is with you every step of the way.
Comprehensive planning and implementation
We thoroughly assess your workflows, objectives, and technology to design a tailored implementation plan. A dedicated specialist guides you through system configuration and staff training, ensuring your team is fully equipped for success.
Data migration for a seamless transition
We start with a comprehensive data assessment and migration plan. Our experts collaborate with your IT team to transfer data securely to Daylight PMS, minimizing downtime. Post-migration, Shiji verifies data, resolves issues, and ensures a seamless transition.
Extensive onboarding and training
Our training programs familiarize your staff with Daylight PMS features and best practices. Sessions include hands-on exercises and real-world scenarios. Shiji also offers ongoing support to address questions and optimization needs, ensuring your team is confident and proficient with the system.