With Shiji Platform, we can make sure that our team is spending less time doing things systems can do themselves... It’s game-changing for us and allows us to focus on what we really want to do, which is spending time with our guests.
Microservices Architecture
In an era where guest expectations are higher than ever, the technology that powers your hotel must be equally dynamic and responsive. Microservices architecture offers a revolutionary approach by breaking down complex applications into smaller, independent services, each tailored to handle specific business functions. This modular structure is not just a technical upgrade; it’s a strategic advantage.
Imagine being able to roll out new features or updates without disrupting your entire system—this means you can enhance guest experiences on the fly, respond to market demands swiftly, and innovate continuously. With microservices, your hotel can operate more efficiently, allowing different teams to work simultaneously on various services without stepping on each other's toes. This not only accelerates development but also ensures that your technology evolves in lockstep with your business needs.
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Empowered development teams
Microservices empower your teams to focus on specific functions, encouraging creativity and responsiveness. This approach allows faster development and deployment of features, enabling your hotel to adapt swiftly to evolving guest needs and industry trends.
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Scalability and flexibility for growth
The ability to scale individual services based on demand means you can efficiently manage resources as your hotel expands. Whether during peak seasons or special events, microservices allow you to maintain seamless operations and deliver enhanced guest experiences without a complete system overhaul.
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Cloud & IT infrastructure security
Our independent deployment capabilities allow your team to roll out updates and new features without downtime, keeping your services running smoothly. This means you can continuously improve your offerings and respond to guest feedback in real-time, ensuring that your hotel remains competitive and relevant in a fast-paced industry.
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Optimized team collaboration
By organizing your development teams around specific microservices, you promote enhanced collaboration and accountability. This focused approach leads to higher quality services and faster delivery times, enabling you to introduce new features quickly and enrich guest experiences.
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Global reach with local compliance
Microservices support multi-regional deployments, making it easy for you to manage operations across different geographic locations. This capability ensures compliance with local regulations, allowing you to expand your hotel brand internationally while maintaining the highest standards of service and security.
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Robust security for peace of mind
Built with high-security environments in mind, our microservices architecture includes advanced security features that protect sensitive guest information. With single global user management and compliance with data protection regulations, you can focus on delivering exceptional service, knowing that your data is secure.
API Capabilities
In today's fast-paced digital landscape, the ability to integrate and communicate effectively with various systems is paramount. Shiji Platform stands at the forefront of this evolution, offering robust API capabilities designed to empower businesses and enhance operational efficiency. With an "API-first" approach, we ensure that our services are not only accessible but also adaptable to the unique needs of our partners and clients.
Whether you're a hotel looking to streamline operations or a vendor seeking to connect with our platform, our APIs provide the tools necessary for seamless integration and innovation. Dive into our API capabilities and discover how we can help you unlock new opportunities for growth and collaboration.
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API-first philosophy
Since 2016, our commitment to an "API first" strategy has been a cornerstone of our enterprise platform. This approach ensures that every functionality is exposed as an API, making it easier for partners and clients to integrate and utilize our services effectively.
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Extensive API library
Our platform boasts over 1,600 API endpoints, categorized into granular and aggregated APIs. This extensive library allows for both detailed operations and batch processing, catering to a wide range of integration needs.
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Event-driven integration
We support both synchronous and asynchronous communication through our APIs. This event-driven architecture allows for real-time data flows and notifications, ensuring that your systems remain in sync and responsive to changes.
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Security and authentication
Our APIs support various authentication methods, including OpenID Connect and basic authentication, ensuring that your data remains protected while facilitating smooth integrations.
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Comprehensive documentation
To assist developers and partners, we provide detailed API documentation, including OpenAPI specifications. This resource enables easy understanding and implementation of our APIs, allowing for quicker onboarding and reduced time to market.
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Support and collaboration
Our dedicated implementation team is available to assist partners in creating and managing API subscriptions. We believe in fostering collaboration, ensuring that our partners have the support they need to succeed in their integration efforts.
Central Payment Layer
We understand that hotel groups require a robust and flexible payment processing solution that can adapt to their unique needs. The Central Payment Layer (CPL) is a game-changer, offering an integrated approach to payment management that simplifies transactions across various platforms and services. By combining the best of both worlds—an all-in-one processing service and the flexibility to bring your own provider (BYOP)—the CPL empowers you to streamline payment processes, enhance guest experiences, and optimize operational efficiency.
Whether you're a small boutique or a large global chain, the Central Payment Layer is designed to meet the diverse demands of the modern marketplace, ensuring that every transaction is smooth, secure, and efficient.
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All-in-one processing service
The Central Payment Layer provides a comprehensive solution that integrates payment processing, support, and features into a single contract. This end-to-end service is designed to simplify the payment experience for businesses operating across multiple regions, including Europe, the US, Canada, and select Asia-Pacific countries.
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Bring Your Own Provider (BYOP)
For hotel groups with specific payment vendor preferences, the CPL offers the flexibility to integrate with various providers such as FreedomPay, Planet Payment, and Worldline. This approach allows you to leverage existing relationships and negotiate terms that best suit your operational needs.
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Automated reconciliation
One of the standout features of the CPL is its ability to automate the reconciliation process. Significantly reduce manual labor and errors by systematically matching transaction data, achieving up to 98% automation in reconciliation tasks.
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Support for diverse payment scenarios
The CPL is designed to handle various payment scenarios, including card-present and card-not-present transactions. This versatility is crucial for hotels, where payment needs can vary widely throughout the customer journey—from booking to check-out.
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Cost efficiency
By integrating payment processing into a single platform, you can reduce labor costs associated with manual payment handling and reconciliation. The Central Payment Layer streamlines operations, allowing staff to focus on delivering exceptional customer service rather than getting bogged down in administrative tasks.
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Enhanced gustomer experience
With features like automated payment reminders and seamless transaction processing, the Central Payment Layer enhances the overall customer experience. Guests can expect a frictionless payment journey, whether they are paying online or in-person, leading to higher satisfaction and loyalty.
Single Global Configuration
In the competitive realm of hospitality, staying ahead means embracing innovation. Enter Single Global Configuration (SGC)—the game-changing solution that empowers hotel chains to streamline operations, enhance guest experiences, and maximize profitability. Imagine managing all your properties from a single, powerful platform that not only ensures consistency but also allows for rapid adaptation to market demands.
With SGC, you can unlock unparalleled efficiency, reduce operational costs, and deliver personalized services that keep guests coming back. Don’t just keep up with the industry—lead it with a centralized configuration that transforms the way you do business!
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Centralized control for maximum impact
Say goodbye to the chaos of managing multiple property configurations. With SGC, you gain centralized control over all your hotels, ensuring that every location operates under a unified strategy. This means less time spent on repetitive tasks and more time focused on what truly matters—delivering exceptional guest experiences.
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Rapid adaptation to market trends
The hospitality landscape is ever-changing, and with SGC, you can pivot at lightning speed. Instantly implement new rate plans, promotional offers, and market segmentation strategies across your entire portfolio. Stay ahead of the competition and respond to guest needs in real-time.
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Tailored local experiences
While SGC provides a robust global framework, it also allows for localized customization. Cater to the unique preferences of your guests in different regions while maintaining the brand consistency that sets you apart. This balance ensures that every guest feels at home, no matter where they are.
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Effortless rollout and maintenance
Rolling out new configurations across multiple properties is as easy as a few clicks. Save valuable time and resources, allowing your team to focus on enhancing service quality and driving revenue.
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Scalable solutions for future growth
As your hotel chain expands, SGC grows with you. Easily integrate new properties and brands into your centralized system without the hassle of extensive reconfiguration. Future-proof your operations and seize new opportunities with confidence.
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Enhanced collaboration across teams
Foster a culture of collaboration with a unified platform that connects marketing, finance, and operations. With everyone on the same page, you can execute strategies more effectively and ensure that your business objectives are met.
Central Cashiering
Shiji Platform includes a groundbreaking central cashiering and fiscalization microservice designed to streamline financial operations for hotels across the globe. This innovative solution not only simplifies the management of diverse fiscal regulations but also enhances the guest experience by providing seamless transaction capabilities.
With central cashiering, hotels can ensure that every financial interaction is smooth, compliant, and integrated, allowing staff to focus on what truly matters—delivering exceptional service to their guests.
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Unified financial management
Central cashiering consolidates all financial transactions into a single platform, enabling you to manage guest accounts, payments, and invoicing efficiently across multiple properties.
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Compliance with diverse regulations
The microservice is designed to navigate the complex landscape of fiscal regulations in various countries, ensuring that hotels remain compliant with local laws while minimizing the risk of financial discrepancies.
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Enhanced guest experience
By allowing guests to charge expenses to their room across different properties, central cashiering creates a seamless experience. Guests can enjoy amenities without the hassle of managing multiple accounts or payments.
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Automation of cashiering processe
The platform automates key cashiering functions, such as check-ins, check-outs, and invoice generation, reducing the need for manual intervention and allowing staff to focus on their guests.
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Real-time financial insights
With centralized reporting and analytics, hotel management can access real-time data on financial performance, enabling informed decision-making and strategic planning.
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Seamless integration
The microservice integrates with other components of Shiji Platform, such as central inventory and profile management, creating a cohesive ecosystem that enhances overall operational efficiency.
Guest Profiles and PII Containers
Truly understanding your guests can be a challenge for any larger hotel chain. The integration of Guest Profiles and Personally Identifiable Information (PII) containers is revolutionizing how hotels and service providers interact with their clientele. By harnessing the wealth of data embedded in guest profiles, even the largest chains can create personalized experiences that not only enhance guest satisfaction but also drive loyalty and revenue.
This section delves into the significance of these profiles, the meticulous handling of PII, and how they collectively empower businesses to deliver exceptional service. Discover how leveraging this data can transform your operations and foster deeper connections with your guests.
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Comprehensive guest profiles
Shiji Platform enables the seamless migration of legacy guest data into comprehensive profiles that include stay history, preferences, and special requests. This ensures that no valuable information is lost, allowing for a richer understanding of each guest.
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Data integrity and security
We prioritize the integrity and security of all guest data. Our PII containers are designed to comply with the latest regulations, ensuring that sensitive information is protected while still being accessible for personalized service.
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Enhanced personalization
Tailor your offerings to meet individual preferences; from room upgrades to personalized welcome gifts, the ability to anticipate guest needs fosters loyalty and enhances the overall experience.
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Automated recognition and rewards
Our system incorporates automated alerts and recognition features that trigger personalized rewards based on guest history. For instance, guests can receive complimentary services after a certain number of stays, enhancing their loyalty and satisfaction.
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Data-driven insights
The aggregation of guest data allows for powerful analytics and insights. Visualize trends and preferences through intuitive dashboards in order to make informed decisions that enhance service delivery and operational efficiency.
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Streamlined operations
The integration of guest profiles into daily operations simplifies processes for staff. With easy access to guest preferences and history, employees can provide a more efficient and personalized service, reducing wait times and improving each guest interaction.
Comprehensive Security
At Shiji, security is at the core of everything we do to protect your hotel’s operations and guest data. We integrate security into every stage of development, ensuring robust application controls and secure access management. Our cloud and IT infrastructures follow industry-leading standards with advanced protection measures, continuous monitoring, and secure data practices, including encryption and privacy-by-design principles. We adhere to global compliance frameworks such as ISO27001 and PCI-DSS, backed by risk assessments and security awareness programs.
With 24/7 monitoring and proactive threat management, we help your hotel stay secure and our scalable security architecture grows with your business, ensuring consistent protection across all properties and digital touchpoints. Backed by a dedicated team of security experts, we continuously adapt to emerging threats, so you can focus on delivering outstanding guest experiences with confidence.
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Data protection and privacy
Security is built into every step of development, from secure coding practices and threat modeling to penetration testing and a BugBounty program. Application-level controls like IP allow listing, role-based access, event logging, and single sign-on help ensure secure access.
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Guest and operational data are safeguarded with encryption at rest and in motion, privacy-by-design principles, strict access controls, and clear data processing rules to ensure compliance and tenant separation.
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Shiji’s cloud and IT environments follow industry best practices, including AWS security baselines, DDoS protection, endpoint security, and continuous monitoring. Security tools like Crowdstrike Falcon, Zscaler, and Microsoft Defender help protect systems and devices.
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Compliance & risk management
We meet global security standards, including ISO27001, PCI-DSS, and privacy regulations. This includes certified subprocessors, AWS ISV partnerships, risk assessments, and security awareness training to maintain the highest levels of compliance.
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24/7 security & performance monitoring
A dedicated round-the-clock monitoring team oversees threat detection, system performance, and incident management using tools like ElasticSIEM, Grafana, OpsGenie, and Uptrends, ensuring maximum uptime and security.
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Proactive threat & vulnerability Mmanagement
Ongoing penetration testing, vulnerability scanning, and a responsible disclosure policy help identify and address security risks before they become threats. A BugBounty program encourages continuous improvement in security.
