Reputation management for the 21st century
Comprehensive review analysis, automated response tools, and engaging guest surveys in one powerful platform.
Turn feedback into action
Manage your reputation, don’t let it manage you
Improve your online ranking and leverage reviews to outperform competitors and ensure your hotel stands out. Transform feedback into actionable strategies for continuous improvement.
Reviews from over 80 sources in multiple languages
Collect reviews from dozens of sources, including Google, Tripadvisor, Booking.com, Expedia, email, and more. Monitor feedback in multiple languages to gain a comprehensive picture of your performance.
Advanced sentiment and impact analysis
Reviewpro analyzes over 700 concepts in 17 languages to reveal your guests’ true sentiments. Instantly identify key areas impacting guest experience from the rich data your customers provide. Drive action where it matters most.
Complex filters and reports
Use advanced filters for a department-level view, track results over time, and analyze data by room, source, trip type, traveler type, and more. Obtain comprehensive insights to fine-tune operations across all aspects of your hotel.
Advanced competitor benchmarking
Gain visibility into your direct competitors’ guest feedback and identify revenue opportunities to stay ahead.
Set accurate benchmarks
Set goals and benchmark your results against competitors or between properties within your group for key indexes like the GRI™, management response rate, and NPS®. Use these insights to drive improvement and achieve your strategic objectives.
See where you stand
Shiji Reviewpro’s Competitive Quality Index (CQI)™ provides a comprehensive metric to gauge your performance against your competitors. Use the CQI™ to improve brand positioning, operations, and sales & marketing strategies.
Drill down to the details
Analyze over 700 hospitality-specific concepts to compare your strengths and weaknesses with direct competitors. Gain insights at both individual property and brand levels to enhance your strategies and improve performance.
Next-gen guest surveys
Tailor surveys to capture insights on room quality, service levels, amenities, and overall satisfaction. Turn insight into action and watch guest satisfaction, revenue and demand grow.
Any stage of the guest journey
Gather data during any stage of the guest journey, whether in-stay or post-stay, to enable effective service recovery. Use real-time feedback to promptly address issues and enhance guest satisfaction.
Department-specific insights
Set goals by department, from front desk to housekeeping. Gather detailed feedback to identify strengths and areas for improvement, ensuring excellence in every aspect of your hotel’s operations.
Filter all results
Filter survey results by room number, room type, stay length, corporate clients, loyalty level, and more. Gain precise insights to understand the guest experience and make better, data-driven decisions
Multi-channel delivery
Send surveys via email, WhatsApp, SMS, and more, increasing response rates. Boost online review volume via integrated prompts to leave public feedback.
Build a survey in seconds
Save time and maintain consistent messaging with our ready-to-use survey templates, or create your own. Tailor surveys to fit your unique needs while ensuring a seamless and efficient feedback process.
AI-powered response management
Automate reviews and responses with AI that analyzes sentiment, personalizes guest interactions, and ensures consistency.
Personalized guest experiences
Leverage “Property Insights” to tailor responses, automatically reflecting your hotel's unique features, improvements, and brand identity.
Enhanced productivity
Reduce response times by up to 70%, freeing your team to focus on delivering exceptional guest experiences. Multilingual coverage empowers your team to respond confidently to every guest, in any language, without relying on staff language skills, ensuring no feedback goes unanswered.
Time-saving bulk replies
Generate up to 20 responses at once, helping busy teams manage high volumes of guest feedback quickly and efficiently.
Flexible configuration
Customize settings at the account, group, and property levels to ensure responses align with your brand’s voice. Manage user access with secure workgroups, allowing teams to generate AI-driven responses while maintaining consistency across all properties.
Human in the loop
Stay in full control. Review and edit every response before publishing to ensure accuracy, quality, and personalization.
Secure & GDPR compliant
Protect guest data with built-in security protocols designed to meet GDPR and privacy standards, so you can use AI with confidence.
What is the Global Review Index™ and why is it important?
The Global Review Index™ (GRI) is the trusted benchmark for measuring guest satisfaction in the hospitality industry. This proprietary online reputation score consolidates guest feedback from hundreds of review sites and platforms into a single, authoritative metric. Recognized for its precision and reliability, the GRI empowers hoteliers to measure their performance, benchmark against competitors, and identify areas for improvement.
Backed by research with Cornell University and STR, the GRI’s impact on profitability is clear: even a 1-point increase in your GRI can significantly boost revenue. It’s more than a score—it’s a proven indicator of how your reputation drives business success. To learn more about the GRI, click here.
Take action with Case Management
Easily track, assign, and resolve guest feedback with Shiji’s Case Management tool.
Automate everything
Set rules to generate cases automatically based on specific feedback. Configure alerts and notifications to inform relevant departments about issues in real-time. Ensure prompt, consistent handling of guest issues.
Drive staff efficiency
Empower your staff to manage cases on the go with Reviewpro’s mobile app. Ensure timely responses and efficient resolution of guest issues, no matter where your team is located.
Simplify task management
See a unified to-do list for a clear overview of pending actions. Customize notification preferences, escalation paths, case categorization, and other settings. Ensure nothing falls through the cracks.
Evaluate performance
Utilize analytics to make informed decisions, address operational gaps, and drive continuous improvement in service delivery. Gain actionable insights to ensure your hotel remains competitive and guest-centric.
Escalate automatically
Drive service excellence by setting up custom workflows and escalation rules. Ensure full visibility and efficient resolution of issues, leading to smooth, frictionless operations.
Recency and volume are key when understanding how a hotel is perceived online. This is why we created the Global Review Index™. This algorithm, is updated multiple times a day, and is exclusive to Reviewpro. I am proud to say it has become the industry benchmark for hotel online reputation.
Rafael Patiño
Chief Product Officer, Reviewpro Reputation
Integrate with Daylight PMS to get the full picture
Reporting, analytics, and more
Gain deep insights into your hotel’s performance and make smarter data-driven decisions that drive efficiency, enhance guest satisfaction, and help achieve your strategic goals.
Real-time reporting
View real-time data on response rates, resolution times, guest satisfaction scores, and more. Identify strengths and weaknesses in your operational processes, set performance benchmarks, and allocate resources effectively.
Customizable dashboards
Access a top-level dashboard for a comprehensive summary of guest feedback, highlighting key areas impacting satisfaction. Use filters to create individualized dashboards for department heads, providing detailed overviews tailored to their specific role.
Segmented guest feedback
Segment guest feedback based on criteria such as review source, language, trip type, or traveler type. Quickly identify if business travelers feel under-supported or if guest surveys show that your hotel excels for longer stays.