Connect instantlywith your guests
Real-time conversations, real guest connections, real results.
Trusted by the world's top hotel groups
Explore Guest Communication
An all-in-one mobile messaging solution
Ready to connect with your guests?
Take service to the next level
Effortlessly improve the guest experience.
Convenience for your guests
Effortlessly answer guest inquiries, whether about about pool hours or room issues. With immediate responses from your team, guests can skip the front desk and stay informed from anywhere in the hotel.
Streamlined operations via automated messages
Streamline guest communication with automated messages like welcome notes, stay reminders, and post-stay surveys. Keep guests engaged throughout their journey while effortlessly collecting valuable feedback to improve future stays—all without adding to your team’s workload.
Enhanced service recovery via task management
Effortlessly manage guest requests with automated case creation, customizable workflows, and role-based assignments. Set deadlines, track performance metrics, and escalate unresolved cases to ensure no request is overlooked.
New to Shiji?
Founded in 1998, Shiji has grown to over 5,000 employees serving 90,000+ hotels worldwide.
