Grand Resort Bad Ragaz chooses Shiji for groundbreaking digital transformation

BERLIN, Germany, December 20, 2023 – Shiji, the global leader in hospitality technology, proudly announces its strategic partnership with the Grand Resort Bad Ragaz, a distinguished Swiss luxury destination, to pioneer a new era of guest services and operational efficiency.

This collaboration signifies in the first phase the implementation of Shiji Enterprise Platform (PMS), Infrasys Point-of-Sale (POS) and ReviewPro Hotel Reputation Management solutions throughout Bad Ragaz Resort's expansive property, aligning seamlessly with their ambitious digitalization project.

The Grand Resort Bad Ragaz, celebrated for its unwavering commitment to luxury and exceptional service, aims to elevate its operations and guest experiences through the adoption of Shiji's next-generation property management system. With 247 rooms and suites, 8 event rooms, 7 restaurants boasting a total of 6 Michelin Stars, 17 SPA treatment rooms, 45 medical center treatment rooms, and two golf courses featuring 18 and 9 holes, the Grand Resort Bad Ragaz is embarking on a major digitalization initiative to set a benchmark in the luxury resort market.

Shiji's PMS, equipped with over 1,200 API endpoints, follows an 'API-everything' approach, offering easy data access for integrations, custom applications, and complete customization tailored to the resort's specific needs. This enterprise-centric solution allows for straightforward configuration at a global, regional, or brand level, ensuring updates are seamlessly distributed throughout the resort based on centralized standards.

Lukas Kreienbühl, CFO/Head Services, highlights the importance of this strategic partnership. ”Shiji’s innovative system is an essential foundation to achieve the goals of our digitization strategy: To enable our employees to spend more time for the direct contact with our guests, to streamline our business processes and to offer our customers a holistic personalized service.”

"We are proud to partner with the Grand Resort Bad Ragaz in their digital transformation journey.” Said Wolfgang Emperger, Senior Vice President for Europe, Africa, and the UK at Shiji. “Shiji Enterprise Platform (PMS) will empower the resort to not only meet but exceed the expectations of today's digitally savvy luxury travelers."

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About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com.

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About the Grand Resort Bad Ragaz

‍ Europe's leading Wellbeing & Medical Health Resort consists of the two five-star hotels Grand Hotel Quellenhof & Spa Suites and Grand Hotel Hof Ragaz and the Hotel Palais. The rooms and suites, ranging from historic and princely to ultra-modern and purist, offer guests a stylish setting for their stay in Bad Ragaz. The spa town with the "Wellness Destination" seal of quality (Switzerland Tourism) is located in the Heidiland vacation region of Eastern Switzerland. Seven restaurants with a total of 76 GaultMillau points and 6 Michelin stars, a bistro and a café provide culinary delights. Two golf courses, the Kursaal Meeting & Events Center, a wide range of cultural activities and a casino complete the local experience. The "blue gold" of Bad Ragaz, discovered in the nearby Tamina Gorge in 1242, offers guests an exceptional and authentic spa experience in the thermal spa and the public thermal spa Tamina Therme. This is complemented by evidence-based medical services from the internationally renowned medical center - including the Swiss Olympic Medical Center. In 2014, the outpatient medical services were expanded to include an inpatient rehabilitation clinic. 25 luxurious clinic rooms and an excellent range of care offer ideal conditions for a speedy recovery. Clinic Bad Ragaz has been working together with the Valens clinics since January 2020.