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Tombolo Talasso Resort, a gem within the Cosmopolitan Hotels Group, epitomises the essence of luxury and personalised service in the breathtaking region of Tuscany, Italy. Since opening its doors in 2009, the resort has distinguished itself as a haven of modern luxury and timeless elegance. It is committed to offering an unforgettable experience to those seeking serenity and indulgence.
With an unwavering commitment to excellence, the resort seamlessly blends impeccable professionalism, sumptuous accommodations, culinary mastery, and a plethora of entertainment and wellness offerings to cater to every guest's desires, ensuring an unparalleled experience. Beyond its lavish amenities, Tombolo Talasso Resort is renowned for housing one of the most renowned thalassotherapy centres in the country, embodying its status as a true sanctuary of well-being.
Tombolo Talasso Resort identified the need to enhance its guest communication strategy to transcend traditional guest service paradigms. The goal was clear: to foster deeper and easier engagement with guests during their stay and gather actionable feedback post-visit, ensuring every aspect of their experience was exceptional.
Enter Shiji ReviewPro, designed to elevate guest satisfaction through advanced communication tools. With the insightful leadership of Giulia, the Booking and Guest Relation Manager, and her dedicated team, the resort integrated Shiji ReviewPro's suite of tools, including:
The results were remarkable, solidifying Tombolo Talasso Resort's position as a leader in guest satisfaction:
Shiji ReviewPro’s solution provided valuable insights that helped Tombolo Talasso Resort enhance its guests' experience. The feedback led to specific improvements, such as replacing mattresses and enhancing Wi-Fi connectivity. The resort is also developing a Staff Rewards Program to acknowledge exceptional staff members and promote a culture of excellence and recognition.
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Tombolo Talasso Resort is utilising ReviewPro's guest messaging tool to improve communication efficiency and streamline guest inquiries, according to Giulia who highlights the chatbot's effectiveness.
"The chatbot not only assists us in promptly addressing classic and repetitive guest questions, particularly regarding our spa facilities but also manages a significant volume of booking requests by seamlessly redirecting users to our booking engine. Based on ReviewPro data, we intend to establish a Rewards Program to reward our collaborators who receive special mentions from our guests and, simultaneously, establish special KPIs based on the performance of our messaging agents."
- Giulia Grabau
Buoyed by the success of implementing Shiji ReviewPro, Tombolo Talasso Resort will soon integrate WhatsApp for personalised and convenient guest communication. The initiative shows the resort's commitment to adapting to guest preferences and technological trends for seamless service and an unparalleled hospitality experience.
To learn more about Shiji ReviewPro, click here.
Shiji Group is a multinational technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel management solutions, food and beverage, and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets.
Tombolo Talasso Resort is a distinguished luxury destination nestled in Tuscany, Italy, renowned for its timeless elegance and exceptional service. As part of the esteemed Cosmopolitan Hotels Group since 2009, the resort offers an unforgettable experience amidst breathtaking landscapes. Whether you seek serenity or indulgence, Tombolo Talasso Resort promises an unparalleled stay tailored to your desires.
Tombolo Talasso Resort partnered with Shiji ReviewPro to elevate guest satisfaction through innovative communication strategies. The resort seamlessly integrated ReviewPro's tools, resulting in remarkable increases in in-stay conversation rates and post-stay conversion rates, alongside outstanding staff responsiveness rate. Responding to guest feedback, the resort implemented targeted improvements such as mattress replacements and Wi-Fi upgrades, while also establishing a Staff Rewards Program to acknowledge excellence.
Tombolo Talasso Resort, a gem within the Cosmopolitan Hotels Group, epitomises the essence of luxury and personalised service in the breathtaking region of Tuscany, Italy. Since opening its doors in 2009, the resort has distinguished itself as a haven of modern luxury and timeless elegance. It is committed to offering an unforgettable experience to those seeking serenity and indulgence.
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