12
February
2025
4:00 pm
CET

2024 Guest Experience Benchmark: Uncovering the Trends That Matter

Discover the global and regional guest experience trends that shaped 2024 in our most comprehensive benchmark yet. Besides online reviews, in-depth analysis of department performance, response times, and key drivers of GRI, this report provides exclusive insights into guest satisfaction with a new data point revealed for the first time. NPS scores, survey behavior trends and conversion rates for 2024 and much more. Don’t miss this opportunity to uncover the trends shaping guest experiences worldwide - revealed exclusively in our upcoming webinar.

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Our Speakers

Moderator
Bruno Saragat
Sales Engineer, Shiji

"With 11 years of experience in the hotel industry, Bruno Saragat has excelled as both a CRM Manager and Revenue Manager. During his tenure, he successfully implemented the Shiji ReviewPro solution for a hotel group, which led to his current role as a Sales Engineer at Shiji. In this position, he focuses on the Shiji ReviewPro solution and the Shiji Enterprise Platform (PMS). Bruno holds a PhD in Human Biology and Biochemistry, along with master’s degrees in Hospitality Administration, Revenue Management, and Product Management."

With 11 years of experience in the hotel industry, Bruno Saragat has excelled as both a CRM Manager and Revenue Manager. During his tenure, he successfully implemented the Shiji ReviewPro solution for a hotel group, which led to his current role as a Sales Engineer at Shiji. In this position, he focuses on the Shiji ReviewPro solution and the Shiji Enterprise Platform (PMS).

Bruno holds a PhD in Human Biology and Biochemistry, along with master’s degrees in Hospitality Administration, Revenue Management, and Product Management.

Moderator

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About The Shiji Buzz

The Shiji Buzz will give you a sneak peek of what is to come for Shiji products and the industry as a whole. With our product and industry experts, we will discuss how the industry is always changing and ways that Shiji can support your vision and direction. We will take you on a journey by exploring everything from guest services, increasing revenue, and utilizing technology to your advantage in this process.

Listen to the previous sessions here

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