Chatrium Hospitality selects Shiji PMS to accelerate digital transformation and scalability

BANGKOK, Thailand, October 15, 2024 - Shiji, the hospitality technology leader, is proud to announce that Chatrium Hospitality, a distinguished leader in the hospitality industry, has taken a significant step in its digital transformation journey by selecting Shiji PMS - Shiji Enterprise Platform. This strategic move is aimed at enhancing operational scalability and delivering unparalleled guest experiences across its diverse portfolio of properties in Thailand, Myanmar, and Japan.

Renowned for its 5-star services, uncompromising excellence, and personal touch, Chatrium Hospitality has gained a foothold as a growing and leading independent hotel group in Thailand and manages 11 properties under two core brands, Chatrium and Maitria, totaling over 3,100 keys. The first property that went live with Shiji PMS, Infrasys Point of Sale, and Digital Dine is Chatrium Hotel Riverside Bangkok, an award-winning hotel set on the East Bank of the mighty Chao Phraya River. Changing their PMS from a legacy system to the Shiji Enterprise Platform marks a new era of technological innovation for the group. Chatrium Hospitality has been a valued Shiji customer for nearly a decade, previously utilizing Shiji ReviewPro to manage guest satisfaction and reputation. This expanded partnership reflects the brand’s commitment to continuous innovation and excellence in service delivery.

Nikkie Singh, Senior Vice President APAC & Middle East at Shiji Group, commented: “We are thrilled to deepen our collaboration with Chatrium Hospitality by providing our enterprise level PMS solution to support their growth and digital transformation efforts. Over the years, our partnership has been built on mutual trust and a shared commitment to excellence. Since its introduction, Shiji PMS has become the go-to choice for luxury hotels, known for its advanced features and future-proof technology. With features like seamless integration, robust data security, and enhanced operational efficiency, Shiji PMS will empower Chatrium to continue delivering exceptional guest experiences as they expand. We are thrilled to support them on this transformative journey and to help them achieve even greater success.”

Rene Balmer, Chatrium Hospitality’s Group General Manager Director added: “At Chatrium, we are committed to embracing technologies that not only streamline our operations but also elevate the personalized services that define us. Partnering with Shiji to implement their PMS and other solutions is a key step in modernizing our infrastructure. We’re particularly excited about the Single Guest Profile feature, which will give us deeper insights into guest preferences and behaviors, allowing us to continue our mission of providing exceptional, tailored experiences that create remarkable moments for every guest.”

As Chatrium Hotel Riverside Bangkok leads the way in embracing this digital transformation, the group plans to roll out Shiji’s advanced PMS and cloud solutions across additional properties, ensuring scalable growth and superior guest satisfaction.

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About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.

About Chatrium Hospitality

An international hospitality group founded in Thailand that manages and owns distinctive luxury and stylish hotels and residences in Thailand, Myanmar and Japan. It was born from a passion for providing guests with remarkable moments and creating emotional connections to the destinations through warm hospitality, a culturally immersive ambience, contemporary comforts, and being environmentally caring. From cosmopolitan city centre living in Bangkok to the idyllic beauty of the Royal Lake in Yangon, or the thrilling ski slopes of Niseko, whether on business or leisure, long or short stay, Chatrium Hospitality puts you right where you want to be. The group also operates a range of trendy hotels tailored to the savvy, independent traveller under the Maitria, A Chatrium Collection brand.