Jeju Dream Tower, Grand Hyatt implements multiple Shiji F&B solutions in its hotel and casino segments

SEOUL, South Korea, December 5, 2023: Shiji, the global hospitality technology innovator, announced the successful implementation of its integrated F&B solutions at the iconic Jeju Dream Tower, Grand Hyatt, the largest Hyatt hotel in the Asia Pacific region. The deployment includes Shiji's Infrasys Cloud POS, Shiji Payment Platform, and Shiji Kunlun Smart Tools, across their 14 specialty restaurants and bars marking a significant milestone for technology integration in the hospitality and casino sector.  

Situated on South Korea’s picturesque Jeju Island, this 5-star resort boasts 14 specialty restaurants and bars, a casino, an entertainment complex, and a unique Sky Garden on the top floor that offers panoramic vistas of the island.  Recognizing the intricate needs of such a multifaceted property, the Jeju Dream Tower team sought a technology partner that could align with its expansive vision and enhance operational efficiency across both its hotel and casino segments.  

Nikkie-Randhawa Singh, Shiji Senior Vice President APAC & Middle East commented on the successful deployment. "We are proud of our collaboration with Jeju Dream Tower, Grand Hyatt. The importance of aligning technology with operational needs in large, complex hospitality properties is growing. We firmly believe that our role as a technology provider is to support our customers with our solutions, not just providing hardware and software, but working together to build a foundation for their digital transformation."

The integrated resort has implemented Shiji Infrasys Cloud POS along with Shiji Payment Platform and Shiji Kunlun Smart Tools. These integrated solutions enable the hotel resort’s teams to better cater to guests' complex requirements throughout their stay-and-play journey, provide precise transaction data across multiple business units, along with more accurate reporting and revenue tracking. With Shiji as a single provider for various integrated solutions, the Jeju Dream Tower team has significantly reduced support hours and eliminated data duplication while boosting productivity, automation, and reporting accuracy.  

Rowena Koh, Director of IT at Jeju Dream Tower remarked, "Shiji has proven to be a valuable technology partner, providing a flexible and supportive system that fulfills the complex requirements of both the hotel and its casino operation. By working with Shiji, we were able to build the foundation that not only provides us with an advantage today but will help us move faster in this new era of AI tomorrow"

About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com

About Jeju Dream Tower, Grand Hyatt

Soaring gracefully above Jeju Island, Jeju Dream Tower, Grand Hyatt is an extraordinary landmark destination. Discover the ultimate modern Korean lifestyle: from 1,600 rooms and suites at the pinnacle of luxury, to world flavors at 14 exceptional restaurants and bars. Indulge in timeless treatments and Jeju’s largest pool deck at our dedicated wellness zone. Eight residential-style meeting spaces elegantly merge business and leisure. Shop atHAN Collection, a hip, haute and happening fashion concept with 300 independent Korean designers.

About Grand Hyatt

Around the world, Grand Hyatt hotels bring travel dreams to life by celebrating the iconic in small details and magnificent moments. Located at the crossroads of local culture and global business within major gateway cities and resort destinations, each Grand Hyatt hotel is uniquely designed to be a captivating destination within a destination. Grand Hyatt hotels deliver welcoming and elevated service, first-class accommodations and an abundance of options within a multicultural backdrop of dramatic architecture and bold and vibrant design. Grand Hyatt properties boast inventive restaurants, luxury spas, fitness centers, and business and meeting facilities. For additional information or to make a reservation, please visit grandhyatt.com. Follow @GrandHyatt on Facebook and Instagram, and tag photos with #GrandHyatt.