Park Hotel Group replaces legacy PMS with Shiji Enterprise Platform for superior guest experience

SINGAPORE, August 12, 2024 – Shiji, the global hospitality technology innovator is excited to announce that Park Hotel Group has selected Shiji Enterprise Platform (PMS) to further enhance the experience of their guests.  As one of Asia Pacific’s leading hospitality companies, Park Hotel Group continues to innovate by incorporating state-of-the-art technology. Located in Japan’s scenic Ishikari Bay and known for its breathtaking views and exceptional amenities, Grand Park Otaru was the first location to go live with Shiji Enterprise Platform earlier this month.  

The decision to adopt Shiji Enterprise Platform was motivated by the platform’s guest-centric design, which focuses on guest profiles and incorporates robust security and privacy measures. Grand Park Otaru is the first hotel within the group to implement this advanced Property Management System (PMS), building on their existing use of Shiji ReviewPro and Infrasys Cloud POS. This integration underscores Park Hotel Group’s commitment to leveraging technology to provide unparalleled guest experiences.

“We are pleased to see Shiji technology implemented at Grand Park Otaru as we continue to innovate, which is part of Park Hotel Group's DNA,” said Shin Hui Tan, Executive Director at Park Hotel Group. “Shiji Enterprise Platform stood out to us with its user-friendly interface, seamless integration, and rapid implementation capabilities. We find Shiji PMS and its suite of products to be flexible yet scalable, significantly enhancing our guest experience while helping hoteliers like us streamline our workflows. We look forward to cultivating a longstanding relationship with Shiji, as we continue to leverage modern hospitality solutions to grow.” 

Shiji Enterprise Platform distinguishes itself with its comprehensive approach to guest profile management, ensuring that every interaction is tailored to the unique preferences and needs of each guest. Additionally, the platform at Grand Park Otaru is integrated with several industry-leading systems, including Infrasys, ReviewPro, Shiji Analytics, Shiji Payments Tokenization, VisiOnline (Door Lock), TL Lincoln, iHotelier, Dynamic NAV, ANT Labs, JDS PBX Call Accounting, cloud printing, and Lighthouse. These integrations ensure a seamless and personalized guest experience while streamlining hotel operations.  

“Park Hotel Group is a leader in luxury and service excellence,” said Nikkie Singh, Senior Vice President, APAC & Middle East at Shiji Group. “Their choice of Shiji Enterprise Platform reflects their forward-thinking approach and commitment to enhancing guest services through technology. It has been a great experience collaborating and working with both the corporate and hotel teams to achieve this success.”  

As Park Hotel Group continue to explore new ways to integrate technology into their operations, the partnership with Shiji highlights their dedication to staying ahead of industry trends and exceeding guest expectations.  

About Park Hotel Group 

Headquartered in Singapore, Park Hotel Group is one of Asia Pacific’s leading hospitality companies. Established in 1961, Park Hotel Group’s growing presence in the region today comprises of hotels and resorts across key destinations in Singapore, China, Japan, the Maldives, and more. Park Hotel Group has a brand portfolio featuring its luxury Grand Park, its upscale Park Hotel, its midscale Destination, as well as Park Rewards, its dedicated loyalty programme that rewards guests, diners, and corporate bookers.  
 
Find out more about Park Hotel Group at www.parkhotelgroup.com 

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About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com

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