Shiji expands ReviewPro capabilities with AI-driven responses, enhancing its Reputation Management suite

BARCELONA, Spain, November 19, 2024 – Shiji, the global leader in hospitality technology, announced today the addition of AI-driven review responses within its ReviewPro platform, an enhancement designed to empower hotel staff in providing quick, branded, and personalized responses to guest reviews. This new feature enhances the comprehensive ReviewPro suite, offering hoteliers a complete solution for reputation management that integrates seamlessly with major review platforms, including Booking.com and Google.

The built in AI review response feature allows hotels to generate suggested, property-tailored responses that staff can approve and send directly to guests through OTAs and review platforms. The feature supports personalized, multilingual communication, ensuring consistency in brand tone and voice across channels, all while improving response efficiency and freeing up hotel staff to focus on in-person guest engagement.

“With the introduction of AI-driven responses in ReviewPro, we’re excited to help hotels optimize their guest communication and reputation management processes,” said Woflgang Emperger, Senior Vice President and General Manager - Europe, Africa and UK at Shiji. “By automating review response suggestions and maintaining brand consistency, ReviewPro provides a complete solution that supports hotels in enhancing the guest experience and strengthening operational efficiency.”

The new AI review response feature includes:

• Personalized and Consistent Responses: Uses property-specific insights to tailor responses, ensuring brand-aligned messaging that resonates with guests.

• Multilingual Support: Automatically translates responses into the guest’s preferred language, allowing teams to engage with an international audience more effectively.

• Flexible and Secure Configuration: Offers control at the account, group, or property level with user management options for response generation and approval, along with volume management and usage reports.

• Enhanced Productivity: Streamlines the review management process, saving time for hotel staff and enabling rapid response without sacrificing quality.

Now equipped with AI-driven responses, Shiji ReviewPro gives hotels a comprehensive tool for efficiently managing online reviews, further supporting hotels in rapidly addressing guest feedback, and ultimately contributing to a higher level of guest satisfaction and loyalty.

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About Shiji

‍Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information, visit shijigroup.com.