Shiji introduces seamless integration with IRIS for enhanced mobile ordering experiences

BARCELONA, Spain, April 11, 2024: Shiji, the global hospitality technology innovator, is excited to announce the full integration of its Infrasys Cloud POS with IRIS, a leading digital ordering platform for the hospitality industry. This collaboration signifies a significant advancement in operational efficiency, guest satisfaction, and revenue growth for F&B establishments.

The integration allows for a seamless experience for both guests and operators, streamlining the ordering process and optimizing workflow management. With IRIS' mobile ordering solution, guests can conveniently place orders from their own devices, providing them with greater control and flexibility while reducing reliance on staff assistance. Orders are seamlessly transmitted to the kitchen through Infrasys Cloud POS, ensuring accuracy, reducing wait times, and enhancing overall guest satisfaction.

Eicha Medina, F&B Assistant Manager at The Westin Manila, shared their positive experience with the integration, noting how it has reduced workload, improved communication, and provided guests with convenient access to ordering options, even overcoming language barriers.

Graham Rushin, IRIS VP Sales & Marketing, expressed enthusiasm for the partnership, emphasizing its alignment with Marriott's mobile dining security standards and the commitment to delivering tailored digital experiences to hoteliers worldwide. He highlighted the integration's ability to drive additional revenue and resource optimization for operators.

Brian Garvan, Director of Global Partnerships and Product Integration at Shiji, praised the collaboration as a result of extensive teamwork, aimed at meeting the evolving needs of hotel clients and ensuring first-class service in the F&B space.

The integration of IRIS Mobile Ordering with Infrasys Cloud POS is now available for hospitality operators globally, promising unparalleled convenience, efficiency, and guest satisfaction. For more information about Infrasys, visit this page.

About Shiji 

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com.

About IRIS

IRIS is the global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world’s leading chains including Marriott, Hilton, Mandarin Oriental, IHG and Four Seasons. 

IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience. 

Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.

Since 2010, thousands of hotels on every continent across the world have used IRIS’s mobile, tablet and web app technology to boost additional revenues by 20% on average.

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