Sudima Hotels selects Shiji Enterprise Platform (PMS) to complete comprehensive tech stack overhaul, boosting efficiency and guest satisfaction

SYDNEY, Australia, September 10, 2024 - Shiji, the global hospitality technology innovator, is proud to announce that Sudima Hotels has announced a significant upgrade to its technology stack by adopting several solutions from Shiji’s hotel technology ecosystem. Building on a longstanding partnership with Shiji, which began with the implementation of Infrasys POS in 2018 and ReviewPro in 2019, Sudima Hotels is now going live with Shiji Payments (in partnership with Adyen) and more recently, the Shiji PMS - Shiji Enterprise Platform, Digital STAY, ReviewPro Surveys, and PayBy. This comprehensive upgrade addresses critical issues in data integrity, efficiency, and guest engagement, positioning Sudima Hotels for sustained competitive advantage in the hospitality industry.

The New Zealand-based hotel group identified significant challenges with their previous technology stack, these challenges not only hampered internal operations but also led to revenue losses from reservation inaccuracies. Shiji’s engagement with Sudima Hotels was thorough and transparent, providing trustworthy advice and clear communication about current capabilities, upcoming developments, and realistic timelines. This approach resulted in the swift resolution of numerous integration issues, and the delivery of a simplified, efficient, and cost-effective technology stack that met Sudima Hotels' high standards.

"At Sudima Hotels, we believe in the power of technology to transform guest experiences and drive operational efficiency," said Les Morgan, Chief Operating Officer of Sudima Hotels. "Our partnership with Shiji has been instrumental in achieving these goals. Their solutions align with our proactive and forward-thinking philosophy, and we’ve seen firsthand how thoughtful technology adoption gives us a competitive edge in the market."

Shiji’s team mobilized quickly to meet Sudima Hotels’ tight implementation timelines, demonstrating their commitment to customer satisfaction and operational excellence. The deployment of Shiji Enterprise Platform not only solved the existing integration issues but also introduced advanced features that empower Sudima Hotels to deliver personalized and engaging guest experiences.

"Sudima Hotels’ decision to expand their partnership with Shiji reflects their commitment to leveraging cutting-edge technology to enhance both guest experience and operational efficiency," said Nikkie Singh- Senior Vice President, Shiji APAC & Middle East. "Our comprehensive solution, including the Shiji Enterprise Platform and Digital Stay, is unmatched in functionality and features, enabling Sudima Hotels to address past challenges while preparing for future growth. We are proud to support Sudima Hotels in their journey to redefine excellence in hospitality."

Sudima Hotels’ decision to upgrade their tech stack with Shiji’s advanced solutions underscores their dedication to continuous improvement and innovation. As the hospitality landscape evolves, Sudima Hotels investment in a comprehensive, integrated technology platform will enable them to maintain their leadership position and deliver exceptional guest experiences. For more information about Sudima Hotels and their commitment to excellence, visit Sudima Hotels Website and Shiji Group Website.

About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com

About Sudima Hotels

‍Sudima Hotels is a New Zealand hotel brand that is passionate about and committed to delivering sustainable and accessible hotels thorughout the country. It is an industry leader in setting sustainability benchmarks, having achieved the first Toitū net carbonzero certificated hotels in New Zealand, now part of the Toitū carbonreduce programme, and is a signatory to the Global Tourism Plastic Initiative. All its hotels are accessible and its management company, Hind Management, is a foundation member of the Accessibility Tick programme. Underpinned by strong values that centre on caring, doing the right thing and working together, Sudima Hotels focuses on helping guests make the most of their day. Both leisure and business travellers will feel welcome and be greeted with a smile at Sudima Hotels. Sudima Hotels’ current locations include Auckland City, Auckland Airport, Rotorua, Kaikōura, Christchurch City, Christchurch Airport and Queenstown.