The Dolder Grand chooses Shiji to power digital transformation

BERLIN, Germany, July 25, 2024 – Shiji, the global leader in hospitality technology, proudly announces its strategic partnership with the Dolder Grand, an iconic luxury hotel located in Zurich, Switzerland. This partnership marks the implementation of Shiji’s cutting-edge Shiji Enterprise Platform (PMS) and Infrasys Point-of-Sale POS system throughout the Dolder Grand's distinguished property.  

Known for its breathtaking views of the city, Lake Zurich, and the Swiss Alps, the Dolder Grand is poised to elevate its operational efficiency and guest satisfaction through Shiji’s next-generation technology.  Upgrading from legacy systems, the Dolder Grand will integrate Shiji’s advanced POS at multiple outlets. Shiji’s solutions, built to accommodate every sector of the hospitality industry, have seen a rapid adoption in the luxury sector and were chosen by the Dolder Grand for their enterprise-grade security, extensive smart automation, and single guest profile features. The systems’ integrated cloud-based architecture also allows seamless updates and real-time data analytics, ensuring that the hotel’s staff can provide impeccable service.  

"The adoption of Shiji's PMS and Infrasys the POS at the Dolder Grand is part of our vision to bring technology to the luxury hotel sector," said Markus Granelli, General Manager at the Dolder Grand. "We strive to deliver the best and most personalized service we can, and we see technology as a facilitator to empower our teams in a way that will help guests get the most out of their stay. Shiji has shown they can deal with the demands of the luxury hotel industry."

The Dolder Grand's selection of Shiji's PMS and Infrasys is supported by compelling statistics and industry insights. Luxury properties that have implemented Shiji's systems report more efficient operations and a notable improvement in guest satisfaction scores. These metrics demonstrate the tangible benefits that Shiji's technology brings, ensuring that the Dolder Grand can uphold its promise of delivering superior guest experiences.

"We are excited to partner with the Dolder Grand," stated Wolfgang Emperger, Senior Vice President, Europe & Africa at Shiji. "Our global success in the luxury hotel industry was a choice we made, because if we can manage the luxury hotel industry, we know we can delivery to any type of hotel, and we’re proud to see how our customers notice that too. By choosing Shiji's PMS and Infrasys, the Dolder Grand is setting a new benchmark for innovation and technology in the iconic luxury hotel industry."

As the Dolder Grand continues to set new standards in luxury hospitality, the partnership with Shiji signifies a key moment in the hotel’s journey. For more information about Shiji’s PMS, Shiji Enterprise Platform, visit enterprise.shijigroup.com. For more information about Infrasys Cloud POS, visit infrasys.shijigroup.com/

About Shiji

Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries, ranging from hospitality technology platforms, hotel property management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. For more information visit shijigroup.com.

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About the Dolder Grand  

Opened in 1899, the Dolder Grand has 175 luxurious rooms and suites. Regally perched high above Zurich on the Adlisberg, the City Resort offers stunning views of the vibrant city life, Lake Zurich and the Swiss Alps. In 2024, the Dolder Grand celebrates its 125th anniversary. The legendary hotel has had an extraordinary history with illustrious guests and has established itself as a destination for culinary delights, art and wellness. The striking, palatial building bears the signature of renowned architect Lord Norman Foster. With its five restaurants, the five-star superior hotel offers an exceptional dining concept: “The Restaurant” (two Michelin stars and 19 Gault Millau points), “Mikuriya” (16 Gault Millau points), “Saltz restaurant” (15 Gault Millau points), the vegan-vegetarian garden restaurant “blooms” (14 Gault Millau points) and changing restaurant concepts. The Canvas Bar & Lounge complements the culinary offerings that garnered the Dolder Grand the title of “Hotel of the Year 2024” by GaultMillau. The spa area offers 4,000 square metres of pure relaxation. The hotel is also known for its extensive art collection, encompassing over 100 works from world-renowned artists including Salvador Dalí and Takashi Murakami. The Dolder Grand is a member of the Leading Hotels of the World, Swiss Deluxe Hotels and the Responsible Hotels of Switzerland.  For images and general information, visit our media page.  

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